Buyer protection
Funds protection
Common buyer concerns about fund safety, release control and refund rights in the independent escrow structure.
DieselFOB.com is a product-specific trading website operated by ALGHAF MARINE DMCC.
FAQ
Buyer protection questions
Where are my funds held after I transfer USDT or USDC?
Funds are credited to the transaction-specific settlement structure identified in the contractual documents and Trading Portal. They are locked to that specific deal — not to a general Alghaf Marine operating account.
Can Alghaf Marine release my funds alone?
No. Funds under escrow control cannot be released solely by a commercial instruction from Alghaf Marine. Release requires the contractual condition and authorisation under the escrow process by the appointed independent escrow agent.
What if I send funds to the wrong address?
Settlement addresses are assigned only inside the Trading Portal for a specific transaction. Always verify the address in your signed settlement instruction and Portal record before transferring. Alghaf Marine does not publish permanent settlement addresses on this website.
How do I know the settlement address is genuine?
Compare the address in the Trading Portal with the signed settlement instruction in your contract pack. Use document verification if you have received instructions outside the Portal. Payment instructions are not changed through WhatsApp or Telegram.
Can anyone at Alghaf access my wallet or private keys?
No. Alghaf Marine and the appointed independent escrow agent do not request seed phrases, private keys or remote wallet access. Buyer funds are sent from your verified address to the transaction-specific settlement contour — not to a personal employee wallet.
What happens if the product fails inspection?
Inspection is conducted by an independent third party. If the product does not meet the signed specification, you may lodge a documented objection through the Trading Portal within the SPA review period. Release is held pending resolution under the escrow agreement.
Can I get a refund if the deal does not proceed?
Refunds are governed by the escrow agreement and SPA. If contractual conditions for return of funds are met, the appointed independent escrow agent processes refund to your verified return address. See refunds and disputes for the documented procedure.
Is my payment visible to the seller before conditions are met?
The Trading Portal provides controlled visibility: the seller can see that funding milestones are met, but release to the seller occurs only after the appointed independent escrow agent authorises the applicable tranche based on documented evidence.
General information only. Actual fund control, release and refund rights are defined in the signed SPA, escrow agreement and Trading Portal record for each transaction.